Safety Guidelines
Your safety is our top priority. Follow these guidelines to ensure a secure and enjoyable experience.
General Safety Guidelines
For Gear Owners
- Always meet in public, well-lit locations for gear exchanges
- Document the condition of your gear before and after rental
- Only list gear that is in good, safe condition
- Provide clear instructions for gear use and safety
- Trust your instincts - if something feels wrong, don't proceed
For Gear Renters
- Always meet in public, well-lit locations for gear exchanges
- Inspect gear thoroughly before accepting it
- Ask questions about gear condition and proper use
- Use gear only for its intended purpose
- Report any damage or issues immediately
Equipment Safety
Safety Equipment
- • Helmets and protective gear must be in excellent condition
- • Climbing equipment must meet safety standards
- • Life jackets and water safety gear must be properly sized
- • Never rent damaged safety equipment
Inspection
- • Check for wear, damage, or missing parts
- • Verify all components are present and functional
- • Test equipment before use when possible
- • Document any pre-existing damage
Proper Use
- • Follow manufacturer instructions
- • Use equipment only for intended purposes
- • Don't exceed weight or capacity limits
- • Seek training for complex equipment
Meeting Safety
Safe Meeting Locations
- Public parking lots with security cameras
- Police station parking lots
- Busy shopping centers
- Well-lit areas with good visibility
Meeting Tips
- Meet during daylight hours when possible
- Bring a friend or family member
- Trust your instincts - if something feels wrong, leave
- Keep all communication through the platform
Emergency Contacts
If you feel unsafe or encounter an emergency:
Immediate Action
- • Call 999 for immediate emergencies (police, ambulance, or fire)
- • Contact your local police station if needed
- • Report incidents to BorrowBoots support (for non-urgent platform issues)
- • Document everything with photos and notes
BorrowBoots Support
- • Email: safety@borrowboots.com
- • Support Center: Visit Support
- • Report through the app's dispute system
- • BorrowBoots is a platform and cannot provide emergency assistance.
In an emergency or if you feel unsafe, call 999 (UK emergency services) immediately. BorrowBoots cannot provide emergency assistance.
Have Questions About Safety?
Our support team is here to help with any safety concerns